PDF HLN.261007.01-R1 Valid from: October 7, 2026
Take-Back of Electrical Equipment and Batteries
Where to return used electrical equipment and batteries free of charge, and what the symbols on our products mean.
Legal
Legal documents
Our terms, policies and the information the law requires us to give you. Each document states its reference, revision and the date it is valid from. Earlier revisions stay available, because they govern the contracts concluded while they were valid.
General
Web page
Privacy Notice
How we collect, use, and protect your personal information.
Web page
Cookie Policy
Information about cookies and tracking technologies we use.
PDF HLN.261009.01-R1 Valid from: October 9, 2026
Coordinated Vulnerability Disclosure Policy
How to report a security vulnerability, what we do with the report, and the good-faith research we authorise.
Business customers
PDF HLN.261009.05-R1 Valid from: October 9, 2026
Business Terms
The terms for orders on a HARDWARIO quotation: goods, development and services for business customers.
PDF HLN.261009.06-R1 Valid from: October 9, 2026
Warranty Terms
The 24-month warranty on HARDWARIO hardware for business customers, and how to make a warranty claim.
HARDWARIO Store
PDF HLN.261008.01-R2 Valid from: October 9, 2026
Terms of Sale
The terms for buying goods in the HARDWARIO Store, including the terms for consumers.
PDF HLN.261008.02-R1 Valid from: October 8, 2026
Right of Withdrawal
How consumers withdraw from a purchase within 14 days, with the model withdrawal form.
PDF HLN.261008.03-R2 Valid from: October 9, 2026
Claims for Defective Goods
Where and how to make a claim for defective goods, the time limits, and the claim form.
PDF HLN.261008.04-R1 Valid from: October 8, 2026
Accessibility Statement
How the HARDWARIO Store meets the digital accessibility requirements, and where to report a barrier.
HARDWARIO Cloud
PDF HLN.261009.02-R1 Valid from: October 9, 2026
HARDWARIO Cloud Terms of Service
The terms of HARDWARIO Cloud for business customers, including data export, switching to another service and notices of illegal content.
PDF HLN.261009.03-R1 Valid from: October 9, 2026
HARDWARIO Cloud Data Processing Agreement
How we process personal data on behalf of our customers in HARDWARIO Cloud (GDPR Article 28), with the security measures and sub-processors.
PDF HLN.261009.04-R1 Valid from: October 9, 2026
HARDWARIO Cloud Service Level Agreement
The availability we commit to for HARDWARIO Cloud, the fee reduction when we fall short, maintenance, support and backups.
Web page
Data in HARDWARIO Cloud
Where the data is stored, how to export it and switch to another service, the data formats, and the current sub-processors.
Contact point under the Digital Services Act for authorities and for users of HARDWARIO Cloud, in Czech or English: ask@hardwario.com
Questions about our policies?
If you have questions about our legal documents, please contact our team.
Send us a message Or call directly: +420 775 159 734