Personal technical support

Expert and reliable technical support is an integral part of the successful deployment of any IoT project.

Documentation

In case of technical questions, we recommend you first study our documentation, which allows a full-text search. We update the documentation regularly and welcome any suggestions you may have on its content.

Go to documentation

Forum

Another key channel of our technical support is the discussion forum, where members of the HARDWARIO team and our partners and customers can advise you.

Go to forum

Helpdesk

If you are still looking for an answer to your query, please email us at ask@hardwario.com or fill in the form below. Our response time for users without an SLA can be several days - thank you in advance for your patience.

Helpdesk form

If you require a guaranteed response time to answer your queries, you can enter a Service Level Agreement (SLA) with us. If you are interested, don't hesitate to get in touch with us at ask@hardwario.com.

Basic support
Mon-Fri 9-17 CET

  • Response time 3 days
  • Availability of cloud services 99%
  • E-mail support
  • Phone support

Extended support
Mon-Fri 9-17 CET

  • Response time 1 day
  • Availability of cloud services 99.5%
  • E-mail support
  • Phone support

Premium support
24/7

  • Response time 3 hours
  • Availability of cloud services 99.7%
  • E-mail support
  • Phone support